Refund policy
RETURNS
WE OFFER A 14 DAY MONEY BACK GUARANTEE, MEANING THAT IF THERE IS ANY PRODUCTS THAT YOU ARE UNSATISFIED WITH CAN BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR ORDER
THEY WILL NEED TO BE RETURNED IN THE ORIGINAL PACKAGING & ALL MELTS MUST BE UNOPENED & IN A RESALEABLE CONDITION
RETURNS ADDRESS:
ALL RETURN POSTAGE FEES ARE COVRED BY THE CUSTOMER & WE RECOMMEND USING A TRACKED SHIPPING SERVICE, THIS WAY RETURNED ITEMS CAN BE TRACKED ON THERE WAY THROUGH TRANSIT.
FAULTY OR DAMAGED ITEMS
IF YOU BELIEVE THAT YOU HAVE RECEIVED FAULTY OR DAMAGED ITEMS WITHIN YOUR ORDER PLEASE CONTACT OUR CUSTOMER CARE TEAM AT - CONTACT@MEANT-TOBEE.COM
WITH YOUR ORDER NUMBER & ANY IMAGES OF DAMAGED OR FAULTY STOCK YOU FEEL LIKE YOU’VE RECEIVED
ONE OF OUR TEAM WILL THE PICK UP THE EMAIL & EVALUATE ANY DAMAGES & RESOLVE THIS ISSUE ACCORDINGLY
GENERAL REPLYS TAKE 24-48HOURS
IN SOME CASE WE MAY NOT REQUIRE YOU TO SEND BACK THE ITEMS & A FULL REFUND CAN BE ISSUED, BUT IN SOME CASES WE DO REQUIRE SOME ITEMS TO BE SENT BACK TO US SO THESE CAN BE ASSESSED.
IF THIS IS THE CASE A PRE PAID MAIL LABEL WILL BE PROVIDED, ONCE THE ITEM HAS BEEN RETURNED AND ASSESSED A FULL REFUND OR REPLACEMENT ITEM WILL BE SENT
PLEASE BE AWARE THAT IN SOME CASES WE WILL REQUIRE DAMAGED ITEMS TO BE SENT BACK FOR AN ASSESSMENT
LOST/ UNDELIVERED ITEMS
IF FOR ANY REASON YOUR ORDER HASN’T ARRIVED AFTER 10 WORKING DAYS FROM THE POSTAGE DATE PLEASE CONTACT US VIA EMAIL – CONTACT@MEANT-TOBEE.COM
WITH ORDER NO & TRACKING NO.
AND WE WILL DO OUR UPMOST TO TRACK THE PARCEL FOR YOU OR SEND A REPLACEMENT WHERE APPLICABLE
(ORDERS CAN NOT BE CLAIMED AS LOST/STOLEN TILL 10 WORKING DAYS HAS PASSED FROM DATE OF POSTAGE)
NON-REFUNDABLE ITEMS
ANY SALE ITEMS/MYSTERY BOXES OR DISCONTINUED PRODUCTS ARE NON REFUNDABLE
UNLESS EXPECTED TO BE FAULTY THEN PLEASE CONTACT OUR CUSTOMER CARE TEAM
MISSED RETURNS PERIOD
IF YOU HAVE MISSED THE RETURNS PERIOD BUT FEEL LIKE YOU MAY STILL BE ELIGIBLE FOR A REFUND PLEASE CONTACT CUSTOMER CARE & THIS WILL BE DEALT WITH ACCORDINGLY.
WHEN RECEIVING A REFUND/HOW LONG DOES IT TAKE?
PRIOR TO RETURNING ANY ITEMS TO US WE PLEASE ASK THAT YOU CONTACT OUR CUSTOMER CARE TO TEAM VIA EMAIL REGARDING THE ITEMS BEING RETURNED & REASONS WHY.
WE WILL THEN CONTACT YOU ONCE WE'VE RECEIVED YOUR ORDER & ASSESSED THE ITEMS
THEN A REFUND MAY BE ISSUED, ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL METHOD OF PAYMENT & CAN TAKE UP TO 3-5 WORKING DAYS TO APPEAR BACK INTO YOUR ACCOUNT
POSTAGE COST IS NON-REFUNDABLE AND WILL BE DEDUCTED FROM THE TOTAL REFUND AMOUNT.
IF YOU HAVE NOT RECEIVED YOUR REFUND IN THE EXPECTED TIME FRAME, PLEASE CONTACT YOUR BANK FIRST.
POSTAGE FEES
2ND CLASS SIGNED FOR UP TO 2KG- 4.20
1ST CLASS SIGNED FOR UP TO 2KG-4.85
2ND CLASS SIGNED FOR OVER 2KG -6.57